Frequently Asked Questions

How do I register?

• Use the register now button throughout the ThinkBIG website to register online. Registration ends April 22, 2027, to ensure the best experience for everyone.

 
Who should attend ThinkBIG?

• Banks and credit unions from across the United States should attend ThinkBIG. With multiple tracks available, such as Financial Crime, Lending & Credit, Portfolio Risk, Technology, and CRM & Marketing, a wide variety of banking professionals attend each year. 

What are the conference registration fees?

• Early Bird Registration - $1,350 (October 2026 - January 31, 2027)
• Regular Registration - $1,650 (February 1, 2027 - April 22, 2027)
• Government/Regulator - $1,295 (now - April 22, 2027)
• Non-banker - $1,900 (now - April 22, 2027)
• Registration ends April 22, 2027

What does the conference fee include?

• Registration includes three days of education and networking, access to the conference app and session materials, and the following meals:
• Three breakfasts (Tuesday - Thursday) *Tuesday for User Group attendees
• Three lunches (Tuesday - Thursday) *Tuesday for User Group attendees
• Cocktail reception Tuesday and Wednesday evenings
• Dinner event Thursday evening
• You’ll also have access to recorded general session presentations for one month after the conference.

When should I register by?

• Regular registration ends April 22, 2027. Register by April 1, 2027 to ensure your special ThinkBIG swag!

What is the conference registration refund policy?

• For a full refund, cancellations must be submitted in writing to events@abrigo.com by April 1, 2027. For a 50% refund, cancellations must be submitted in writing to events@abrigo.com by April 22, 2027. No refunds will be given for cancellations after April 23, 2027.

Who should attend the ThinkBIG Financial Crime track?

• BSA compliance, anti-money laundering, and fraud prevention professionals

Who should attend the ThinkBIG Lending & Credit track?

• Lending and credit professionals
• Special sessions for leasing professionals will be offered at ThinkBIG 2027.

Who should attend the ThinkBIG Portfolio Risk track?

• Portfolio risk, allowance, asset/liability management, and investment accounting professionals

Who should attend the ThinkBIG Technology track?

• Technology and innovation professionals
  
  

Who should attend the ThinkBIG CRM & Marketing track?

• Retail Banking, Marketing, Operations and CRM professionals

Will you go virtual?

• Abrigo is offering in-person attendance at the ThinkBIG Conference in Nashville, Tennessee in compliance with local government orders permitting such gatherings at this time. All attendees and staff are expected to fully comply with applicable safety precautions, such as staying home if exhibiting signs of illness.
• If state or local guidelines prevent us from gathering, we will offer a virtual conference and will transfer registrations to virtual.
• If any changes arise, Abrigo will notify registrants immediately via email.

Do I make hotel reservations or does Abrigo do that? 

• You should make your own hotel and travel reservations with the Gaylord Opryland in our discounted room block. Reservation details are on the Hotel and Travel page of the ThinkBIG website. If you choose to book outside of our block, please ensure your hotel and travel is refundable.

Can I bring a guest to the events?

• Yes, you can. Guest passes are $275 each and grant them access to the Tuesday and Wednesday evening cocktail receptions and Thursday evening special dinner event. Just add your guest ticket during the registration process.

I need to make my flight arrangements. What time does the first event start and the last end?

• Early bird registration opens Monday, May 24 at 4:30 p.m. Customer Day activities begin on Tuesday, May 25 at 8:30 a.m. The full ThinkBIG conference begins at 4:30 p.m. on Tuesday, May 25 and ends at 9:30 p.m. on Thursday, May 27 with our BIG blow-out dinner event.

I would like to stay in Nashville before or after the conference. Could I get the same conference rate?

• Stay in Nashville after conference to explore the city. This special rate is available for stays checking in on Saturday, May 22, and checking out on Saturday, May 29, based on availability. So book early!
• Conference ends on Thursday evening to give you Friday for last minute meetings or to explore Nashville!

When is the cutoff for the discounted room rate?

• Make your room reservations at the hotel by April 28, 2027. Use the booking link on the Hotel and Travel page of the conference website. Rooms are based on availability. Book early!

Will there be shuttle service to the hotel from the airport?

• No, you will need to make your own transportation arrangements. Taxis and Uber rides are readily available. 
• The resort located near the Nashville International Airport (BNA). 

If I drive, how much is on-property parking?

• Overnight self parking is $37/night plus tax. Valet parking is $55/night plus tax.

Can I see an Abrigo product?

• The ThinkBIG Conference is an educational event. Due to popular demand, there will be optional sessions for demonstrations in afternoon Solution Centers and a Product and Partner Showcase in the Innovation Hall. Select partners will also have exhibit times where they are available to answer questions and share their solutions throughout the conference. To schedule an individual meeting or demonstration of Abrigo products, just ask any of the Abrigo Team members.

I can only attend for one day of the conference. Can I get a discounted rate? 

• We do not offer partial conference rates.

What attire is the recommended for conference sessions and evening events?

• Recommended attire for conference sessions is business casual; networking programs and events is resort casual. Be comfortable. Bring a sweater as conference rooms tend to be chilly.

How can I stay up-to-date on all things ThinkBIG Conference before and during the event?

• Continue to check the ThinkBIG conference website for additional information and speakers. A pre-conference email with further details will be sent to registrants with final details in mid to late April.

What weather should I expect?

• Though subject to change, historical averages in Nashville for late May include high temperatures in the lower to mid-80s and low temperatures in the low-60s. 

What is the conference cancellation policy?

• If Abrigo had to cancel a program, we would notify registrants via email. Plus, registrants will be registered for the virtual conference. See cancellation FAQ above for more detail.

Is Abrigo a NASBA registered CPE sponsor?

• Yes. Abrigo is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Will I earn CPE credit, and how much?

• We estimate that you will be able to earn up to 17 NASBA CPE credit hours depending on sessions you attend. As an example, ThinkBIG 2026: Fighting Financial Crime has been approved for 14 CRCM, 13.25 CAFP, 13.75 CERP, and 1.25 CFMP credit. We will post firm hours here once agenda is assessed by accrediting bodies.
• Continuing education credits are only eligible for those individuals who participate during the live delivery of the program.

What is the record retention policy for CPE credits?

• Abrigo keeps the documentation for 5 years. Copies of the CPE certificate for each individual with number of units earned are printed and filed as well as preserved in digital form. The information is also saved in an Excel file in the same manner. 

Looking for the Sageworks Summit, MST National CECL Conference, BAM User Group (BUG), DiCOM User Group, TPG User Group, or The View–360 View User Conference?

• You are in the right place. ThinkBIG 2027 presented by Abrigo is the combination of these long-standing industry conferences. 

Who can I contact with questions that weren’t answered here?

• You can email our events team for help with any of your ThinkBIG conference related questions.